SMS Program Terms and Conditions
Please review these Terms and Conditions carefully. They include a binding arbitration clause (see section titled “Arbitration Provision”) requiring you and us to arbitrate our claims instead of suing in court.
Red Robin currently offers SMS programs. As a part of these programs, Red Robin may text or call you with informational and marketing messages to the phone number you provided during registration, via auto dialer. These messages include, for example, messages about product improvements, rewards, new menu items, and events at Red Robin restaurants.
You are not required to opt-in to a program to become or remain Royalty to make a purchase at Red Robin. By providing us your phone number and opting-in to receive our texts, you confirm that you are the owner of such mobile phone number, control access to that number, and will notify Red Robin of any change to your phone number. If you change your phone number after joining a program, you agree that Red Robin may continue to send you texts at the new phone number unless you opt-out, as described below. Depending on the terms of your service agreement with your wireless carrier, message and data rates may apply to the texts that Red Robin sends to your phone number. Most wireless carriers support our text/SMS messages. Check with your wireless carrier if you have questions.
Opting in to particular Red Robin campaigns
To receive marketing offers and deals via texts from Red Robin on short code 57624, you must opt-in through your Red Robin website profile. You may receive up to six (6) messages per month with national deals. Text STOP to 57624 to stop receiving offers from Red Robin (you will receive a confirmation text). For additional information, text HELP to 57624 or contact 877-733-6543. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Please check Red Robin’s privacy policy.
By texting Red Robin Royalty on short code YUMMM (98666), you consent to receive reply messages from us in response to any messages you may send to us including texting REWARDS to get details on any available rewards on your account. Your consent will only apply to receiving text messages from Red Robin. Your consent to receiving text messages from Red Robin, however, does not constitute your consent to receive text messages from franchisees or any other parties. For additional information, text HELP to YUMMM or contact 877-733-6543. Message and data rates may apply.
Arbitration Provision
Please read this section carefully. It may significantly affect your legal rights, including your right to file a lawsuit in court or to participate in a class action. Using or accessing redrobin.com, providing your information, and/or your use of any Red Robin service or product constitutes your acceptance of this Arbitration provision.
Except for disputes that qualify for small claims court, or suits in court to enjoin infringement or other misuse of intellectual property rights, any dispute or claim (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) relating in any way to these Terms and Conditions, your participation in any SMS mobile alert or similar text message-based program, and/or your use of any Red Robin website, app, or any other Red Robin service or product, including Red Robin’s promotions or communications, will be resolved on an individual basis in final binding arbitration before a neutral arbitrator, rather than in court.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator’s decision will follow the terms of these Terms and Conditions and will be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of these Terms and Conditions, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in these Terms and Conditions will preclude you from bringing issues to the attention of federal, state, or local agencies and, if the law allows, they can seek relief against us for you.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to the communications address on our Privacy Policy web page. The arbitration will be conducted by JAMS under its Streamlined Arbitration Rules & Procedures (as modified by this arbitration provision), and consistent with the JAMS Consumer Minimum Standards. JAMS’s rules are available at www.jamsadr.com or by calling 1-800-352-5267. Payment of all filing, administration and arbitrator fees will be governed by the JAMS rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
You agree that Red Robin and you are each waiving the right to sue in court (except for small claims court or for suits to enjoin infringement or other misuse of intellectual property rights) and to have a trial by a jury. You agree that any arbitration will take place on an individual basis. Class, consolidated, or representative actions are not permitted.
This arbitration provision will be governed and construed under the laws of the United States, including the Federal Arbitration Act, and the laws of Colorado as applicable.
Version Date: May 22, 2024
