FAQ

You will earn Points in the Program at the rate of 1 point for each $1.00 that you spend on food and beverages at any of our restaurants nationwide (but excluding discounts, tax, gratuities, alcohol, gift cards, merchandise, retail products, catering orders, donations, and delivery orders from third party platforms). Qualifying purchases include dine-in, take-out and curbside purchases, as well as purchases made by you directly from Red Robin for delivery (where available).

Points are not earned on discounts, tax, gratuities, alcohol, gift cards, merchandise, retail products, catering orders, donations, and delivery orders from third party platforms.

For every 100 points that you earn in the Program, you will automatically be issued a non-transferable Reward good for $10 off a qualifying purchase at a Red Robin restaurant or on our Website or App, and such Points will be deducted from your Point balance. We will send you an email to your registered email address when each such Reward is issued to you. Each $10 Reward will generally show up in your Account within 2-3 hours after the associated 100 Points are earned.

See terms & conditions for details.

Each $10 Reward will expire 90 days after the date of issuance. 

All Points in your Account will expire if you do not make a qualifying purchase within 365 days of the date of your last purchase on which Points were earned.

In addition, all Points in your Account will immediately be forfeited if Red Robin revokes your membership as provided in these Program Terms.

Any Points added to your Account through any computer virus, bug, tampering, intervention, fraud, or technological failure, or due to any other unauthorized compromise of the Program, may be deleted by Red Robin in our sole discretion.

You will not have an account number unless you received a physical Red Robin Royalty card at the restaurant. With or without a card, you will only need to provide your server with the phone number you used when registering your account. Or, you can enter it when paying for your meal on the ROBIN table top device. This will assure that credits and rewards will be applied to your purchase.

Manage and redeem your rewards online through redrobin.com or with the Red Robin mobile app.

Mobile App

1. Download the app here and log in or create an account.
2. View rewards right on the home screen when logged in or by clicking Royalty dashboard in the menu.
3. To redeem a reward, start your order and add a qualifying item to your bag. During checkout, your available rewards will appear in the order details. Tap the reward you wish to use, and it will be applied to your bag. Please note, a qualifying must be in your bag before you can apply the reward.
4. Continue checking out and enjoy your meal!

Redrobin.com

1. Visit redrobin.com/order and log in or create an account.
2. To view and track reward status, choose Royalty Dashboard from the main menu.
3. To redeem a reward, start your order and add a qualifying item to your bag. During checkout, your available rewards will appear in the order details. Select the reward you wish to use, and it will be applied to your bag.
4. Continue checking out and enjoy your meal!

No worries! It happens to the best of us. Contact us and we’ll lend a hand. But hurry, you only have 30 days from the date of your purchase to apply it to your Royalty account. Please note that we cannot give credit for purchases made prior to when your account was registered.

We love celebrating birthdays, and we don’t want your kiddo to miss out. The Kids’ Birthday Offer is available to Members who have provided their child’s birthday using the online or mobile app dashboard.

If you are a Member and have a child 17 or under, you can sign them up by adding their birthday to your Red Robin Royalty profile. The Kids’ Birthday Offer will be activated on your Account once per year on the first day of their birthday month and may be redeemed once during that month by applying the Offer to a purchase.

The Offer will be valid for a $7.00 discount off their check with a minimum accompanying $4.99 purchase during their birthday month. This is a dine-in only Offer because your kiddo must be present to redeem it. This offer cannot be combined with any other discounts.

We can only allow one adult with a unique phone number to be associated with each Red Robin Royalty account. This ensures our ability to connect your account and your birthday reward correctly along with everything else you earn. It also allows us to easily identify you in the restaurant and in our database should you ever need assistance. If you have a family member over 18, they will need to create a separate Red Robin Royalty account with a unique phone number.

As part of Red Robin's ongoing effort to be environmentally conscious and reduce waste, our Royalty program has gone cardless. Now, all accounts – even if you registered with a card back in the day – are associated with your phone number rather than a crazy-long account number.

The Birthday Burger Offer is offered to those Royalty Members who provide their birthday and have transacted once per year, valued at 10 points or more, excluding any transaction with a redeemed birthday burger offer. This transaction must be completed before the last day of the month prior to the member’s birthday month.

The Birthday Burger Offer is offered to those Royalty Members who provide their birthday and have transacted once per year, valued at 10 points or more, excluding any transaction with a redeemed birthday burger offer. This transaction must be completed before the last day of the month prior to the member’s birthday month.

Birthday Burger Offer is valid for one free item listed under Gourmet Burgers, Tavern Burgers, or Veggie & More on the menu for dine-in occasions with a minimum accompanying $4.99 menu purchase within the Member’s birthday month once per year. Certain modifications or add-ons are included, and Birthday Burger Offer cannot be combined with any other offers or discounts. Birthday Burger Offer is non-transferable, unique to each active Member and must be validated by Account phone number or Royalty Account authentication at the time of purchase. Birthday Burger Offer applied to highest-priced qualifying item. Birthday Burger Offer not valid on catering purchases.

Only one reward is redeemable per visit. If you have earned more than one reward, the one with the highest value will be used first unless you have assigned a different one in your Royalty account.

We can only apply one account per check, so be sure to request split checks if you are dining with other Royalty members so each account can be applied appropriately. Please note that if checks ARE split, we cannot apply multiple checks back to one Royalty account.

Still have questions? No worries. Just fill out this contact form and one of our Guest Relations Specialists will be in touch.